Returns
To return a product, you must first contact us to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without a TonersRus RA number, which is valid for 30 days from the date of issue. When returning goods back to us, the RA number is to be clearly marked on the returned goods packaging.
Incorrectly ordered or unwanted goods:
- If you are not sure if the cartridge or toner you have ordered is the correct one for your printer pleases contact us and we will endeavour to rectify the problem.
- As a rule, we do not give credits or refunds for incorrectly ordered or unwanted goods, where the item(s) purchased is/are over 90 days old from the invoice date.
- Returned goods must be in the original packaging(not opened), otherwise credit will be refused.
- All incorrectly ordered goods including unwanted goods returned to TonersRus will incur a 20% restocking fee.
- It is your responsibility to pay the freight charges and insurance associated with the return of cartridges or toners and ensure you have a proof of shipping of returned goods. Cartridges or toners that are shipped with ‘receiver
- to pay’ will not be accepted.
- Discounted Items are final and cannot be returned or exchanged
Faulty goods:
- There are many occasions where both toners and ink cartridges which are returned are found not to be faulty. Please ensure you have performed your printer recommended installation and printer head cleaning and/or alignment procedures before returning any goods to us.
- We do not offer credit or refunds for returns where the goods are over 6 months old from the invoice date.
- There is a manufacturers’ prerequisite that laser or copier returns must have a printed page(sample) from your printer using the cartridge in question returned with the faulty cartridge.
- Faulty cartridges have to be over a minimum capacity (normally at least 75% full) or we cannot accept them for return.
- If the product has been tampered with in any way, a credit will be refused.
- All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.
- The warranty is limited to the cost of the goods only, as stated on your invoice, and is the amount you actually paid us for the goods. There are no implied warranties beyond what is stated here.
- Once we have received the cartridge(s), we will then evaluate it/them and contact you to advise you of the result. This could take up to 30 days for Genuine Cartridges and 7 days for Compatible Cartridges.
Damages
TonersRus is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
We appreciate your loyalty and your business. Furthermore, look forward to continuing to provide you with premium quality printing supplies.
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